Bay Harbor Islands Water & Sewer

Information about the Town’s Water & Sewer Services during the COVID-19 Crisis.

Dear Town of Bay Harbor Islands Water and Sewer Department customer,

We are living in unprecedented times during this implementation of the COVID-19 State of Emergency.  Though we may be working under altered circumstances we want to assure you that, as you stock up on supplies, bottled water is not one of the items about which you need to be concerned. 

We receive our water from the Miami-Dade County Water and Sewer Department (WASD) and both they and your Town Public Works Department are experienced in working under emergency conditions and we wish to assure you that our water will remain accessible and safe to drink and that our wastewater services will be unaffected.  But you are a partner in this as well.

Because we want to ensure that all customers have uninterrupted service to safe drinking water, we need your cooperation in protecting our wastewater system. Because people are cleaning and disinfecting more frequently with bleach wipes and potentially substituting other items for toilet paper – such as baby wipes and paper towels due to store shortages - we are imploring residents to throw these items away in the trash and not flush them down the toilet. These items do not break down in the sewer lines and can cause significant clogs that could lead to sewage spills, pipe damage, pump system failures and treatment plant issues.

We are also want you to be aware that all late fees will be waived and water shut off will be suspended while the Town is in this State of Emergency. If you need to pay your water bill, you may still do so via the online water bill payment page or by mailing or dropping off a check at Town Hall.

All of us at the Town of Bay Harbor Islands wish you health and safety throughout the State of Emergency. We are committed to keeping you informed of any significant changes to our level of service.

All inquiries related to Bay Harbor Islands Water and Sewer services can be emailed to

For Water or Sewer Emergencies, please call the Police Department 305-866-6242 and they will route your call accordingly.