Off-Duty Police Services

Off-Duty Police Services Program

Bay Harbor Islands Police Department

The Bay Harbor Islands Police Department (BHIPD) is committed to serving the community through proactive engagement, transparency, and efficient public safety solutions. As part of this commitment, the Department has partnered with RollKall, effective December 17, 2025, to manage and administer its off-duty police services program. This partnership supports local businesses, community events, and residents while creating additional professional opportunities for sworn officers through a streamlined, accountable process.

Program Overview

RollKall provides centralized administration of off-duty police services, ensuring assignments are managed efficiently, fairly, and in accordance with departmental policy.

Customers may request off-duty police services through the RollKall platform or by contacting the RollKall Managed Services team, who handle scheduling, coordination, invoicing, and payments.

Benefits Provided to Vendors Hiring Off-Duty Officers

• Efficient and transparent request process
   
   
• Improved visibility into off-duty assignments and staffing
   
   
• General Liability insurance covering the department, the officer, and the vendor
   
   
• 24/7 support from RollKall’s Managed Services team
   
   
• Dedicated oversight to ensure compliance and accountability
   

Rates

Scheduling Requirements

• Four (4) hour minimum per request
   
   
• Requests must be submitted at least 48 hours in advance
   
   
• Vehicles are required for all assignments
   
   

*Holiday rates apply on the following designated federal holidays – New Year's Day, Martin Luther King's Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, and Christmas Day. 

  ** Emergency rates apply to requests submitted less than 48 hours prior to the assignment start time.

Request Services or Get More Information

To request off-duty police services, obtain a quote, or inquire about vendor portal access, contact RollKall Managed Services through any of the 3 options below: 

Online Jobs Submission Request: Click Here Version OptionsOff-Duty Police ServicesHeadline

Via Email at RMS@rollkall.com

Vial Phone at 855-721-2830

Vendor Access & Client Portal

Vendors may contact RollKall’s Vendor Services team to inquire about access to a secure client portal, which allows vendors to:

• View upcoming off-duty assignments
   
   
• Review staffing activity and performance
   
   
• Approve and pay invoices
   
   
• Generate reports related to off-duty police services

RollKall Vendor Services

Vendorservices@rollkall.com

1-855-721-2828 option 1 

Prohibited Secondary Employment: 

The Department reserves the right to deny, restrict, suspend or revoke Extra-Duty services at the discretion of the Chief of Police or designee in situations including but not limited to when: [CFA 2.11CM]

• Extra-Duty employment could reflect discredit upon the Department or the Town; 
• A permittee refuses to adequately staff an Extra-Duty detail as directed by Extra-Duty Coordinator;
• An establishment is involved in a labor/management dispute, strike or work slowdown;

If the person/vendor requesting extra-duty police service is listed as an employer that has failed to pay for a previous extra-duty job within ninety (90) days, the Department will not supply an extra-duty officer until the matter is resolved.